Good-news letter (acceptance, announcements, information, granting requests, reminders, thank-yous, congratulations):
Direct-request letter (simple claim letters, some collection letters, asking simple favors, seeking information, placing orders, reserving rooms, etc.):
Main idearequest, main statement, or questionreasons, if necessaryFurther explanationall necessary and desirable detailsoptional, but often helpful devices (charts, graphs, lists, headings)Courteous closure/motivation to actionclear statement of action desiredinformation to make the action easierappreciation
